Hospitality

Guest safety the law requires, and the front-of-house classics.

Practical exams

  1. US federal law

    Fire alarm: evacuate the guests

    Front desk agent · OSHA 29 CFR 1910.38, emergency action plan

    People search: hotel fire evacuation

  2. US federal law

    Needle or blood in the room

    Room attendant · OSHA 29 CFR 1910.1030, bloodborne pathogens

    People search: housekeeping bloodborne pathogens

  3. State law

    Check ID and cut off service

    Bartender · responsible alcohol service, required by several states

    People search: TIPS certification

  4. Voluntary

    Check-in with a lost reservation

    Front desk agent · AHLEI Front Desk

    People search: hotel front desk training

  5. Voluntary

    Guest complaint

    Front desk agent · AHLEI Front Desk

    People search: hotel guest complaint handling

  6. Voluntary

    Room ready for inspection

    Room attendant · AHLEI Guest Room Attendant

    People search: housekeeping inspection checklist

  7. Voluntary

    Three classics in 9 minutes

    Bartender · bartending schools

    People search: bartender practical exam

  8. Voluntary

    Wine service and pairing

    Sommelier · CMS Certified Sommelier

    People search: sommelier service exam

All districts