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HospitalityHotel Tech in Service
Twenty flashcards on app check-in, digital room keys and delivery robots already working in hotels, with figures from Hilton, Marriott and Relay Robotics.
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20 cards
- When did Hilton launch Digital Key, and what does it do?
- In 2015; it turns the Hilton Honors app on a smartphone into a room key.
- How widely was Hilton's Digital Key available in October 2021?
- At more than 80% of Hilton's portfolio, close to 5,400 of its more than 6,600 properties.
- How many doors had Hilton's Digital Key opened by October 2021?
- More than 135 million guest room doors, cutting plastic waste by 125 tons.
- With how many others can a Hilton guest share a Digital Key?
- Up to four additional people or devices.
- How does Hilton keep a shared Digital Key secure?
- The guest needs an invitation, must be logged into the app and pass an instant background check, and cannot share it further.
- When does Hilton tell eligible members about a room upgrade?
- 72 hours before arrival; with Digital Check-In they can pick the upgraded room in the app 36 hours before.
- What do Hilton's Confirmed Connecting Rooms let guests do?
- Book and instantly confirm at least two connecting rooms.
- How many Hilton Digital Keys were downloaded from January to August 2024?
- Nearly 14.3 million, and more than 870,000 were shared with travel companions.
- How much plastic do Hilton Digital Keys save each year?
- Approximately 100 tons.
- What is Hilton's Background Elevator Unlock, and how far did it spread in 2024?
- Digital Key also unlocks the elevator, so guests do not fumble for a plastic key; it reached approximately 1,000 properties.
- What is Hilton's PEP, and how many hotels did it power by April 2023?
- A cloud-based Property Engagement Platform built with HotelKey, at more than 1,000 properties.
- What changed at one hotel's front desk with PEP since early 2022?
- There is rarely a line, so staff spend more time with guests.
- What can a guest do from the Hilton Honors app?
- Book, select a room, check in, unlock the door with Digital Key and check out, all from a smartphone.
- How does check-in work in the Marriott Bonvoy app?
- You set your arrival time and get a notification when your room is ready.
- What does Marriott's Mobile Key unlock?
- Your hotel room, the fitness center, the pool and more.
- With how many companions can you share Marriott's Mobile Key?
- Up to three travel companions, after opting in at app check-in.
- How many deliveries have Relay robots completed?
- More than 1,000,000 deliveries worldwide.
- In which hotel brands do Relay robots work?
- Marriott, Hilton, Westin, Mandarin Oriental and Radisson, among others.
- How does a Relay robot ride the elevator?
- Elevators are set up to talk to the robot, so it calls them, picks the floor, gets in and out with no human help.
- How much can a Relay robot carry?
- 10 gallon capacity with several insert bins, for room service items in hotels.
Official sources
Marriott International
Marriott Bonvoy App
Relay Robotics
Relay Robotics: Company
Relay Robotics
Relay Delivery Robots for Hospitals and Hotels
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