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HospitalityReporting a fire in the hotel

You see a fire in the hotel. The emergency action plan says how to report it, and you do it at once: fires can reach dangerous levels in seconds. Depending on the plan, you dial 911, call the internal emergency number or pull the manual fire alarm, and the alarm warns everyone. It follows the federal rule for emergency action plans, as OSHA explains it in its evacuation eTool.

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Scenarios

  • The hotel relies on outside emergency services: dial 911.
  • The hotel uses an internal emergency number, posted on or near each phone.
  • The plan asks employees to pull the manual fire alarm.

The steps

  1. Report the fire immediately, the way the plan says.
  2. Use the reporting method of your plan: 911, the internal emergency number or the manual fire alarm.
  3. If you call an internal number, use the one posted on or near the phone.
  4. If the hotel relies on outside help, make sure the fire, medical or rescue services are notified.
  5. Know whether your plan also uses the intercom or public address system to notify other employees.
  6. Recognize the alarm that follows: distinctive, and known to all employees as the signal to evacuate or act as the plan says.

Safety rules that stop the station

  • Never delay the report: any delay in getting emergency responders to the scene can cost more lives and property.

To pass

  • Every employee knows how to report emergencies.
  • Internal emergency numbers, if used, are posted on or near each phone.
  • The alarm can be perceived above ambient noise and light; where it cannot reach everyone, floor wardens or others make sure all employees are notified.

Official source

Federal · OSHA eTool, 29 CFR 1910.38

Emergency Action Plan: Reporting Emergencies (Evacuation Plans and Procedures eTool)

OSHA's evacuation eTool explains, free, how to report emergencies: 911, internal numbers, manual pull stations and the alarm.

Making Synapses is not affiliated with, sponsored by or endorsed by OSHA, FEMA, the U.S. Fire Administration, NFPA or any hotel brand or training provider. Agency, law and standard names are named only to describe the content.

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