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Telehealth

How to keep a telehealth visit private

Other platforms explain it with text and video. In Making Synapses you practice it on the patient.

MD / DOPANursing (NCLEX)
Practice it in VR with Blocky

Patients share sensitive information during telehealth visits. Privacy builds trust and is required by law.

Step by step

  1. Use a secure platform

    Use a HIPAA-compliant video platform approved by your organization. [1]

  2. Choose a private space

    Use a closed room with no one else listening, and wear headphones if needed. [1]

  3. Confirm identity

    Confirm the patient's name and date of birth at the start. [1]

  4. Ask who is present

    Ask if anyone else is in the room and if the patient can speak freely. [1]

  5. Offer a safe way to talk

    For sensitive topics, use yes or no questions or the chat feature if others are near. [1]

  6. Protect records

    Do not record visits without consent and keep notes secure. [1]

Common errors

Practice it in Making Synapses

In Making Synapses you do this on the patient, not on paper: every step goes on the checklist with a score, and in Teach mode Blocky tells you what comes next.

Making Synapses cases that train this skill

8 Making Synapses cases train this skill: open the case library

Sources

  1. HHS, telehealth.hhs.gov best practices

Facts and steps follow HHS, telehealth.hhs.gov best practices. Making Synapses is not affiliated with these organizations. Updated: 2026-10-11.